Cleveland County Detention Center Inmate Search | Roster | Lookup

The Cleveland County Detention Center has been built to house a range of prisoners in a humane, safe, and efficient manner.

Currently, the Cleveland County Sheriff Office maintains and operates this prison.

In this page we provide all the important information that you need to know which includes finding an inmate at the Cleveland County Detention Center prison, how to send a mail, how to visit the inmates, and how to send money.

Finding someone at the Cleveland County Detention Center prison

Since the entire world has gone digital, the information regarding each and every inmate of the facility is now available on the internet. Hence, it is quite easy to find someone at the Cleveland County Detention Center prison.

In this regard, there is a jail tracker available on the Cleveland County Detention Center website. In this jail tracker, you can look for the inmates through the records based on their last and first name. A successful search will bring you the personal identification of the inmates, their booking number, their mugshot, and the charges.

How to send a mail/care package to an inmate

This facility allows to receive photographs, letters, and money orders for the commissary account. Pictures can also be received by the inmate, however, it cannot contain any nudity or be of any sexual nature.

In this regard, the envelope must be addressed in the following way:

  • (Name of the inmate)
  • In Care of the Cleveland County Detention Center
  • 407 McBrayer Street, Shelby, NC, 28150
How to send money to an inmate?

The facility allows the inmate to receive money in their commissary account. In order to send money to an inmate, simply head to the kiosk at the lobby, in the Cleveland County Detention Center facility. The kiosk is open 24 hours a day, and 7 days in a week.

Moreover, you can use MasterCard, Discover, Visa, and cash at the Kiosk to send money.

In case you live far away from the facility or do not wish to physically go there, you may send a money order to the jail. These money orders are payable to the facility.

Making a phone call to an inmate at the Cleveland County Detention Center

It is not possible for outsiders to make a phone call to the inmates. At the same time, the jail administration will not forward the messages to the inmates either.

It is, however, certainly possible for the inmates to make phone calls via prepaid calling cards. For instance, the inmates can only talk for 35 minutes. After 35-minute period the call gets terminated automatically so the inmates are only allowed to talk in short sessions.

Currently, the facility has a contract with the Pay Tel Communications for all of the phone requirements.

Sending email to an inmate

The Cleveland County Detention Center facility does not allow access of the internet to inmates. However, the inmates get access to a Pay Tel Communication account.

The Pay Tel Communication account is far more than a phone account. This account allows the inmates to message their friends and family back at home. This service, however, is not free and involves a fee.


The inmates at the Cleveland County Detention Center have a Commissary available. Hence, they are allowed to fill out a form and to request entertainment items, arts and crafts, shoes, hygiene products, food, junk food, and a lot more.

The Commissary is only available to the inmates who have money in the account. Commissary in Cleveland County Detention Center is available to inmates. They can fill out the form and request junk food, regular food, entertainment items, hygiene products, arts and crafts, clothes, shoes, and much more.

Visiting rules at the Cleveland County Detention Center

All visits to the facility at Cleveland County Detention Center are not guaranteed. A designee of the Sheriff, or the Sheriff himself/herself carry the authority to deny or approve any visits.

In order to let everything, go smoothly, arrive at the jail about 15 - 30 minutes before you appointment time.

Do note that as a visitor, you are not allowed to take your belongings inside. Moreover, visitors are also subjected to a search. At the same time, it is important for them to follow a dress code strictly.

The visiting hours as follows:

  • Monday: 7:30 AM to 9:00 PM
  • Tuesday: 7:30 AM to 9:00 PM
  • Wednesday: 7:30 AM to 9:00 PM
  • Thursday: 7:30 AM to 9:00 PM
  • Friday: 7:30 AM to 9:00 PM
  • Saturday: 7:30 AM to 2:30 PM
  • Sunday: 7:30 AM to 2:30 PM

Do note that each inmate could have only one visit in a particular calendar week. At the same time, the number of people on a single visit is max three, including children.

Prison life at the Cleveland County Detention Center

About 5 hours a week worth of recreational activity is offered to the inmates at Cleveland County Detention Center, which includes basketball, ping-pong, volleyball, and a range of other fun activities.